Competing Through Service
Earlier this month, I, together with several members of ISSIP senior leadership team, represented ISSIP at the Arizona State University, School of Business Center for Services Leadership, 24th Compete Through Service Symposium. This year’s theme was appropriately titled: “Intersection”, given the increasing importance of interdisciplinary nature of services and innovation. Check out the symposium blog here and meet the brilliant people responsible for this great event.
Left to right, Charlie Bess, HP Fellow, Jim Spohrer, Director of IBM Universities Program, Ammar Rayes, Cisco Distinguished Engineer, Yassi Moghaddam, ISSIP Executive Director, Don Allen, Technical Lead
ISSIP members spoke on the panel titled “ISSIP Service Analytics – Empowering Service Innovations Through Smart Analytics.” I spoke about the imperative of T-shape professional development for Analytics professionals in order to employ Big Data to gain the insight to manage and the foresight to leverage the complexity that is upon us, click here to check out the slides.
Check out speakers thoughts on a few important topics:
- New skill sets most in demand in service today.
- Advice for companies that are starting to realize the value of services.
- New trends in the service field.
Source: yassimoghaddam.com